BOARD SUPPORT SERVICES
WHY THE NEED, NOW?
Board and leadership effectiveness has never been more critical.
Organisations today operate in an environment of rapid change, rising regulatory expectations, increasing complexity, and accelerating technological disruption. Boards and executive teams are required to work more closely than ever to guide strategy, oversee transformation, and manage risk. As businesses expand across borders and Boards become more diverse, cultural dynamics and decision effectiveness demand deliberate attention. At the same time, advances in data, AI, and agentic AI are fundamentally reshaping how decisions are made and how work is executed. Combined with economic uncertainty and hyper-competitive markets, these forces require Boards and leaders to continuously assess, adapt, and strengthen their effectiveness.
BOARD & LEADERSHIP ASSESSMENT
ASSESSMENT AREAS
Our Board and Leadership assessments focus on the areas that most directly impact governance effectiveness and future readiness. We assess strategic alignment between the Board and management, the composition and capability of leadership teams, and the quality of decision-making and behaviours in the boardroom. We examine governance structures, committee effectiveness, and regulatory readiness, alongside culture, ethics, and tone at the top. Increasingly, we also assess Board and leadership capability in data, digital, and AI oversight—ensuring leaders are equipped to govern technology-driven transformation in a fast-changing and uncertain environment.
ASSESSMENT PROCESS AND TOOLS
Our Board and Leadership assessments follow a structured, and independent. We combine tailored questionnaires, one-on-one interviews, boardroom observation, and use third-party tools to assess strategy alignment, governance effectiveness, decision-making, and leadership behaviours. The process integrates benchmarking against best practices and includes specific evaluation of data, digital, and AI oversight capabilities. The outcome is a prioritised view of strengths, gaps, and practical actions to enhance Board and leadership effectiveness and future readiness.
MARKET RESEARCH - FOR STRATEGIC DECISION MAKING
Boards today need objective, actionable insights to guide strategy and manage risk. External research on markets, competitors, brand, reputation, and customers provides clarity on growth opportunities, performance gaps, and emerging trends. It helps validate assumptions, benchmark against peers, and make confident decisions that drive long-term value. Our services for market research are across three pillars
MARKET OPPORTUNITY
We provide Boards and leadership with concise, forward-looking market insights to shape long-term strategy. Our research covers market trends, growth opportunities, regulatory shifts, and competitive positioning. Through market expansion studies, trend analysis, risk/regulatory assessment, and competitive benchmarking, we deliver decision-ready insights to assess business sustainability, prioritise investments, and navigate business complexity.
BRAND AND REPUTATION
Brand strength and reputation drive shareholder value. Our Brand Health and Reputation research shows Boards and leaders how key stakeholders view the brand. We measure awareness, recall, sentiment, trust, and advocacy, and advise on rebranding or repositioning. These insights help Boards monitor brand risk, guide investments, and protect long‑term value.
CUSTOMER INSIGHTS
Customer insights drive strategic and capital allocation. Our Customer Insights & Segmentation research shows who your most valuable customers are, what drives their behaviour, and where growth and retention lie. Combining segmentation, satisfaction and loyalty analysis, and journey mapping, we help leadership align strategy, investment and execution with real customer needs.
PREPARING BOARD’S TECHNOLOGY READINESS
Preparing Boards and leadership teams for data, cybersecurity, and AI requires more than awareness sessions. It involves building practical knowledge, shared understanding, and confidence to govern and lead technology-driven change. Effective preparation focuses on foundational understanding, real business use cases, risk and governance frameworks, and behavioural readiness for change. Through structured learning, facilitated dialogue, and hands-on scenarios, Boards and leaders develop the capability to ask the right questions, make informed decisions, and guide organizations through data- and AI-led transformation responsibly.